Return & Refund

At Mobifyy, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below to ensure a smooth and hassle-free experience.

Return Policy

We offer a 30-day return window from the date of purchase. If you are not satisfied with your product, you may return it within this period for a full refund or exchange, provided the following conditions are met:

Condition of Product: The item must be unused, undamaged, and in its original packaging. All tags and labels must be intact.

Proof of Purchase: A valid receipt or order number is required for all returns.

Return Process: To initiate a return, please contact our customer service team at support@mobifyy.com or call +92 302 4147147 to receive a return authorization and instructions on how to return your item.

Exclusions: Certain items are non-returnable, including opened or used products like earphones or personal hygiene items for safety and hygiene reasons. Please verify product eligibility with our customer service team before initiating a return.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

Shipping fees are non-refundable.

If you received a damaged or defective item, please contact us within 7 days of receiving your order for assistance.

Exchanges

If you wish to exchange an item for a different size, color, or model, you may return the original item and place a new order. Please follow the return procedure outlined above and then contact our customer service team to arrange the exchange.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@mobifyy.com with details of the issue. We will assist you in resolving the problem by either providing a replacement or issuing a refund.

How to Contact Us

If you have any questions or need further assistance with a return or refund, please reach out to us at:

Email: support@mobifyy.com

Phone: +92 302 4147147
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Thank you for shopping with Mobifyy! We are committed to ensuring that you have the best shopping experience possible.